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Redgate Medical Centre, Westonzoyland Road, Bridgwater , Somerset, TA6 5BFTel: 01278 454560
HAVE YOU BOOKED YOUR FLU VACCINATION APPOINTMENT?
Please ring our dedicated Flu Clinic Booking Line 01278 411523, Mon-Fri, 9.30 am - 4.30 pm
UNFORTUNATELY ALL OUR SOCIAL PRESCRIBING ACTIVITIES ARE SUSPENDED UNTIL FURTHER NOTICE DUE TO THE CORONAVIRUS OUTBREAK
We are an advisory group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population.
The practice feels it will be extremely beneficial to have patient involvement and that the group’s constructive and challenging views help the surgery to better understand the patient perspective and be more responsive in their service delivery
Patient Group Information Guide
The delivery of general practice is changing under the new NHS and the practice continues to face a variety of challenging government objectives and priorities, which are continually changing. General practice is the most commonly used point of access in the NHS. 90% of those who use general practice services will be diagnosed and treated without being referred for further specialist treatment. Current government policy therefore aims to improve both access to services locally and patient choice.
As healthcare is being brought closer to the patient, the practice is being required to ‘deliver’ more each year, for which they have no increase in the resources available to them. It is therefore important that these resources are used wisely and that the patient perspective is considered.
It is envisaged that the group will provide a forum to work with the practice on a variety of areas, including such issues as:
The practice is keen to work in partnership with the group and it is hoped that this approach will help to influence the provision of health and social care locally within the wider health community.
Watch out for information on the Patient Group display boards that will let you know what work is currently being undertaken by the group.
We are not a forum for individual agendas or personal complaints. Complaints must be made directly to the practice to comply with the standardised NHS Complaints Procedure and be handled under a strict code of confidentiality.
If you have a complaint, please either speak to one of the practice team or pick up the practice information leaflet on complaints.
Whilst the group aims to be representative of the patient users of the practice services, the members are not considered delegates of the population and it is recognised that the views expressed are based on their own experiences.
If you are interested in becoming involved please complete and submit our onling contact form which can be found below.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
TERMS OF REFERENCE A group of patients and practice staff who meet together for the benefit of the practice and its patients.
Terms of ReferencePurpose
Patient Participation Group Membership
Virtual Membership Any patient may volunteer to be a Virtual PPG Member and there will be no limit on the number of patients in this group. Members in this group will be contacted on-line and will be asked to respond to a number of surveys each year. Virtual members will be offered the opportunity to help with projects and will be kept informed of all meeting decisions via the Practice Website. Rules Members must respect patient and practice confidentiality. The group will not be expected to act as a focus of complaints from patients (these will be dealt with by the Practice Manager). Patient Contact Patients will be able to contact the PPG members by:- · Placing message in the suggestion box at Reception · Writing to the group at the practice address · Emailing the practice The PPG will produce a regular newsletter The PPG will have a dedicated area of the notice board in the Patient Information Area and will post regular updates on the waiting room TV screens. PPG responses to suggestions from the patients will be displayed on the notice board, in the newsletter and on the waiting room TV screens as appropriate.
Many thanks to members of our Patient Group for their contributions and suggestions which has enabled us to agree with you a priority area to focus on. Please follow the links below to view a formal report of work that has been undertaken and the results of our latest Patient Survey.
Patient Group DES - Annual Report 2014-15.pdf, 2014-15 Patient Survey Comparison Results.pdf
Patient Participation DES Report 2013-14, Patient Survey Results 2013-14,
Patient Survey Form Template 2013-14, Patient Group News - Spring 2014,
Patient Leaflet - Getting the best from your Doctor
MEETING DATES IN 2019
Minutes of the Meeting held on Wednesday 6 February 2019
Wednesday 13th March
Wednesday 24th April
Minutes of the Meeting held on Wednesday 12 June 2019
Minutes of the Meeting held on Wednesday 31 July 2019
Wednesday 28th August
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