'HAPPY BIRTHDAY' NHS
COVID SELF-ISOLATION ADVICE (11/06/20)
Please see attached a copy of the latest Self-isolation Advice leaflet which includes of when to self-isolate and what to do.
FACE COVERINGS (08/06/20)
Face coverings can help us protect each other and reduce the spread of the disease if you are in an enclosed space where social distancing isn’t possible and where you will come into contact with people you do not normally meet. This is most relevant for short periods indoors in crowded areas, for example on public transport or in some shops.
COVID 19 - ADVICE FOR PARENTS
Parents - have you seen this helpful traffic light poster from Royal College of Paediatrics and Child Health on what do to when your child is unwell or injured? Your GP is still here for you, and you can contact us in the usual way by calling them, but please do not visit without an appointment. See the poster here:
NEW CORONAVIRUS HELPLINE
A single phone number is now available for anyone in Somerset who needs Coronavirus-related support from their councils.
The number, 0300 790 6275, is now live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.
It links together the district and county council contact centres and will be operating seven days a week, 8am to 6pm, making it the one number you need to remember for Coronavirus-related enquiries. The district and county councils usual phone numbers will be running as normal alongside the new number for non-Coronavirus related issues.
The new number won’t cover medical advice, for which people will need to continue to use the 111 NHS online service and only ring 111 if they cannot get help online.
Anyone who can’t find help within their own local networks and volunteers, can use the new number to get help and advice around:
- Personal care and support including food and delivery of prescriptions
- Support for the homeless
- Emotional support if you’re feeling worried or anxious
- Transport to medical appointments
- Waste collection and disposal
- Financial support
Callers will be asked to describe the support they require and will be connected with others for resolution.
The 0300 790 6275 number is being staffed by the five councils in Somerset and will be available seven days per week 8am – 6pm.
Meanwhile, the five councils in Somerset are getting in touch with people on their data base that may be vulnerable to see if they need assistance with anything like supplies of food, help with transport and other support.
If people are interested in volunteering for example helping people out with shopping or picking up prescriptions they can go to https://www.corona-helpers.co.uk/ to register.
ADVICE FOR ASTHMA SUFFERERS
Asthma UK has some very useful advice for asthma sufferers during the COVID-19 outbreak. For more information click here.
FAMILY MATTERS - SUPPORT AVAILABLE
Ups and downs of family life can be magnified during a time of crisis like the current COVID-19 (Coronavirus) outbreak, and there are support services there for anyone, parent or child, who is struggling, as well as those who simply want more information. Click here or go to our Family Matters page for details of resources and organisations that can provide support to you and your family.
CORONAVIRUS - what you need to know
(29 March 2020)
What are the symptoms of Coronavirus?
Stay at home if you have coronavirus symptoms which are either:
- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
What do I do if I have symptoms?
Do not visit the Surgery, Pharmacy or Hospital. In the first instance use the
NHS111 Coronavirus advice service online - https://111.nhs.uk/covid-19. Only
telephone 111 if you cannot get help online.
If you have symptoms of coronavirus you will need to stay at home for 7 days.
If you live with someone who has symptoms, you will need to stay at home for 14
days from the day the first person in the home started having symptoms.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or
has a weakened immune system, try to find somewhere else for them to stay for 14
days. If you do have to stay at home together, try to keep away from each other as
much as possible. Read the advice about staying at home by following the link -
In the event that your symptoms are deteriorating quickly with severe shortness of
breath or any other symptoms which normally require a 999 call you must continue
to use the emergency service – it is essential you mention to the 999 team that you
think you might also have corona virus.
Many of our patients and clinical staff will contract the virus. Some will, have a mild
case of flu like symptoms, some will be very ill with high temperatures and incessant
cough and sadly some will be severely unwell requiring medical intervention.
As GPs we advise that you regularly wash your hands with soap and water (please
note special, expensive soaps are not needed), keep your household surfaces clean,
avoid overcrowded environments and seek medical advice early on if you have
Viruses do not respond to antibiotics and hence no acute treatment to get rid of the
virus is available. The main symptoms of high temperature and sometimes a
headache are best treated with paracetamol within the recommended dosage on the
There is a huge amount of information available online. Some of this is useful but
some information is both incorrect and causing panic and fear. As clinicians we are
committed to minimising any fear that this virus causes. With this in mind we will
produce updates for you as things move forward.
What can I do if I don’t have symptoms to minimise the risk?
We are advising those who are at increased risk of severe illness from coronavirus
(COVID-19) to be particularly stringent in following social distancing measures. This
group includes those who are:
- aged 70 or older (regardless of medical conditions)
- under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
- chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
- chronic heart disease, such as heart failure
- chronic kidney disease
- chronic liver disease, such as hepatitis
- chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
- problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
- being seriously overweight (a body mass index (BMI) of 40 or above)
- those who are pregnant
Note: there are some clinical conditions which put people at even higher risk of
severe illness from COVID-19. If you are in this category, in the coming days the NHS in England will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.
People falling into this group are those who may be at particular risk due to complex
health problems such as:
- people who have received an organ transplant and remain on ongoing immunosuppression medication
- people with cancer who are undergoing active chemotherapy or radiotherapy
- people with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
- people with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital admissions or courses of steroid tablets)https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/#Shielding
- people with severe diseases of body systems, such as severe kidney disease (dialysis).
When will I receive my At Risk Letter?
As advertised in the media, patients who are acknowledged to be in designated At
Higher Risk groups will be receiving a letter indicating their need to self-isolate for 12 weeks.
We are having a considerable amount of calls asking when a letter will be received.
These letters will not be sent from the Practice but centrally and therefore we
currently cannot tell you when you will receive your letter.
What is Social Distancing?
This is a changing situation and it is best to look on the Gov website for info but
general rules are:
- Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport when possible
- Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information
- Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces where people gather together.
- Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media.
- Use telephone or online services to contact your GP or other essential Service
Everyone should be trying to follow these measures as much as is practicable
- We strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible, particularly if you:
- are over 70
- have an underlying health condition
- are pregnant
This advice is likely to be in place for some weeks.
Is the Practice Still Open?
Yes the Practice is still open. We are running on reduced staffing due to staff
isolation and distancing, however, we have now moved to telephone triage
appointments first rather than you coming into the surgery in the first instance. The
reason for us not seeing you straightaway isn’t because we don’t want to provide you
with clinical care but to ensure we limit the spread of the virus; we all use the
coordinated process of managing all corona virus suspected patients in the same
way across the country; ensure we protect our clinical team as much as possible so
that we remain able to work and provide care.
Unfortunately our reception team has had to ask people to leave the premises every day and advise people to call back with their queries. When they have done this they have at times been subjected to verbal abuse and unacceptable behaviour from people who think the safety measures we are taking do not apply to them. This puts our staff, as well as any other patients already in the waiting room, at risk.
We can reassure you that we are still accessible to you: we are open and are staffed to deal with your concerns and worries and are grateful to the majority of patients who heed this advice without needing messages written on posters.
If you feel that your problem is urgent and you need to be seen, please call the surgery as you normally would.
Please be aware that when clinicians return your telephone call this will probably be
from a hidden number and therefore you should answer the call. Our clinicians are
experiencing a lot of patients not being available or answering a telephone call when
these are returned.
We will try to contact you on you during a morning or afternoon session and can’t offer precise times. Please be patient we are all trying to do our best.
Please do not be surprised, moving forward, if one of our GPs asks you to undertake
a video consultation with them. This will be via a secure link to your smartphone.
Can I still telephone the Practice?
As you can imagine we are dealing with an inordinate amount of telephone calls
which means there may well be a wait for your call to be answered.
We understand that these are difficult and worrying times. We have been saddened
and dismayed by some verbal abuse our Reception Teams have experienced on the phone and in person this week from a small number of patients. It is unacceptable and will not be tolerated.
We are genuinely sorry if you are inconvenience by having to wait a bit longer on the
phone than you usually would or if you have to queue at a pharmacy for a few minutes to collect your medication.
At this time, none of us know how long this disruption is likely to continue for so we
ask that all of our patients are kind to our team. It is a very worrying and stressful
time for them also, some of our team suffer from ill health, some of our team have
young families, they are choosing to work and not self-isolate in order to provide an
essential service and they deserve your respect. Please be patient.
What are you classing as non-urgent routine consultations?
The Practice has made a decision not to undertake any non-urgent work as the
clinicians try to deal with patients affected by the outbreak and those patients
requiring urgent assistance that is not virus related. This includes:
- Routine blood tests
- Routine Health Checks
- Ring pessaries
- Minor Surgery
- Travel vaccinations
- Insurance Reports
- DVLA/HGV Medical Examinations
- Non-urgent paperwork
Can I still order my medications from the surgeries?
Yes you can. We would much prefer if you did this online as it does make it easier to
plan our workload. Please only use the medication line (after 2 pm) to order your repeat medication if you cannot order online.
To set up online ordering go to our website Home page scroll down the page and click on ‘Order Repeat Medication. This will take you to Patient Access where you can Register for an online account if don't already have one.
Once you have set up your account you will need to provide proof of I.D before we can active your account. To do this simply take a photograph or your I.D (passport, driving licence etc) and email it to our practice email address:
Your login details will then be provided to you.
Can I have extra medications as I am self-isolating or just in case I
Please do not ask for medications that you have not taken for many years or
extended periods of medication outside of the current 28 days that we provide on a
repeat prescription basis.
Please do not repeatedly ring to try to talk to a different doctor just in case you may
get a different answer. All our doctors are in agreement with regard to how
medication is provided and the decision will be the same. This simply takes an
appointment away from another patient who may require urgent assistance.
Stockpiling, just in case, will be detrimental to the provision of all medications at a
time when we need to ensure patients receive their medications as they need them.
Should I stop taking my anti-inflammtory medications?
We are aware that concerns have been raised in France about the use of anti-inflammatory medications (NSAIDs). Some of these such as Ibuprofen and Aspirin
are available over the counter. Others such as Naproxen, Diclofenac, Indometacin,
Mefenamic Acid, Meloxicam, Ketoprofen and Calecoxib etc require a prescription.
There appears to be no evidence that NSAIDs increase the chance of acquiring
coronavirus but concerns have been raised that taking them whilst you have a
coronavirus infection may increase the complications or slow the recovery.
The Government has asked the National Institute for Care and Health Excellence
and part of the Medicines and Healthcare Regulatory Agency to review the evidence.
In the interim, patients who have confirmed coronavirus or believe they have
coronavirus should use Paracetamol in preference to an NSAID.
There are shortages in the supermarkets so can I order my
Paracetamol from the Practice?
The demand for Paracetamol on prescription has also increased since the outbreak
of Coronavirus. Paracetamol is available over the counter. If you have not been
prescribed Paracetamol by the Practice for pain or other reason recently then your
clinical need still needs to be reviewed and a decision made on this basis.
I’ve seen on social media that there is an Asthma Rescue Pack
available. Can I have one?
We are aware of social media posts circulating that asthmatics (and even those that
aren’t), will be issued with Rescue Packs of Amoxicillin and steroids if you call the
Practice. This suggestion is incorrect and the decision to use rescue packs (or shelf meds) is only made after careful evaluation for people with severe (brittle) asthma or severe COPD who are under follow up by a Specialist Respiratory Team.
Oral steroids are powerful systemic drugs that can have an immunosuppressant
effect (thus potentially increasing the severity of an infection and the risk of you
passing the infection on to other people) and thus the decision to use them would
rarely be delegated to a patient without careful evaluation.
Please do not contact us asking for rescue packs unless this is something that has
previously been agreed with your medical team and careful instruction how to use
and when has been provided. That would normally still involve discussion with the
medical team where possible before starting.
As you can see, Asthma UK (do not recommend use of rescue packs as a blanket
policy for people with Asthma during the pandemic.
Can I pick up my Prescriptions from Redgate and Somerset Bridge Medical Centres?
To minimise the risk of transmission of the virus ALL prescriptions are being sent to pharmacies electronically. If you haven’t already informed the practice of your nominated pharmacy, to which you want prescriptions to be sent, you will be asked to do so by the practice. If no nominated pharmacy is provided the practice will automatically select either Lloyds Redgate or Jhoots Somerset Bridge pharmacy as your nominated collection point unless you notify us otherwise.
Can you provide me with a sick note for my employer?
We can understand that patients may require sick notes but when dealing with sick
patients and reduced staffing levels this will not be a priority. Patients can self-certify
under current regulations for seven days, beyond this we understand that patients
may well need a sick note from a GP though this may well change in the near future.
Please contact your employer to discuss this in the first instance to see if they truly
need a sick note as we are getting a lot of calls for short sick notes beyond the initial
7 days and this is blocking up phone lines.
We are not able to provide sick notes for people who are self-isolating or isolating as part of a family group so please do not call the practice as this is causing delays in dealing with urgent enquiries. For further information please see the ACAS guidance
If you require a sick note for a non-Covid 19 related illness the practice will post the certificate to you.
Can I come in and pick up my correspondence from the Doctor?
We would prefer it if you didn’t and therefore have taken the decision to post out
correspondence to patients during this time.
Can you provide me with a letter for my insurers to cancel my travel
Unfortunately no. Insurers and travel companies should be basing their decisions to
offer refunds on advice from the Foreign and Commonwealth Office and Public
Health England, not letters from GPs. It is not a good use of GPs' time to be writing
letters for patients who are not ill but have plans to travel - and GPs will always base
their decisions on official advice.
Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of the virus, but this is not the same as being unable to travel due to existing illness, and it should not become the GP's responsibility to give patients advice about where not to travel.
How do I manage my anxiety and worry about contracting Coronavirus?
Worry and anxiety are common problems at the best of times, and when it takes over it can become all-encompassing. This Support Guide contains lots of practical advice that you might find helpful.
If you are worried and need to speak to someone please give the surgery a call.
FOR MORE INFORMATION READ OUR SPECIAL EDITION 'CORONAVIRUS' NEWSLETTER
SUPPORT WITH THE MENOPAUSE
Pop along for a chat with our Nurse Practitioner, Alison Williams at one of our evening Drop-In sessions. No booking required.
HOW LONG WILL MY INFECTION LAST?
At this time of year many people suffer with sore throats, coughs and simple colds. Antibiotics are only effective against bacterial infections, and colds are caused by viruses. Pharmacists can advise you on the best over-the-counter medicine to help relieve your symptoms.
A person with a cold can start spreading it from a few days before their symptoms begin until the symptoms have finished.
The best ways to avoid catching a cold are:
- washing your hands with warm water and soap
- not sharing towels or household items (like cups) with someone who has a cold
- not touching your eyes or nose in case you have come into contact with the virus – it can infect the body this way
- staying fit and healthy
The flu vaccine helps prevent flu but not colds. The chart below details how long the symptoms of viral infections usually last. If symptoms continue for more than 3 weeks, worsen, or you are concerned you should always consult your GP.
SMS TEXT MESSAGE REMINDERS
We are pleased to announce that we now offer a free SMS text messaging service to patients. If you are aged 18 or over and have already provided your mobile telephone number to the practice you will now automatically receive important information by text message, including helpful reminders of the date and time of your next booked appointment.
If you are not sure whether you are registered for this free SMS text messaging service, then please speak to reception and ensure they have your correct mobile telephone details.
If you would prefer to OPT OUT of this service then please reply to the text received with the word 'STOP'.
NEW SERVICE: WEIGHT MANAGEMENT SUPPORT
Need help to lose weight? We can help you with dietary advice, meal planning tips, help with portion sizes, managing a food diary and a FREE Weigh-In.
Book an appointment with Kirsty or Katie today.
WHEN SHOULD I WORRY?
Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy. It is not meant for children who have ongoing health problems such as asthma, heart, or kidney problems.
You should not rely on the advice in this leaflet for children who are less than 3 months old. Babies younger than this can respond differently to infections"
Download/print this booklet:
BBC DEMENTIA CHOIR
For those of you who didn't catch actress Vicky McClure's recent programme highlighting the impact singing can have on the brain of dementia sufferers, please see the link below. https://www.bbc.co.uk/news/stories-48124591
Our Singing Group meets every Tuesday morning at 11 am Stockmoor Lodge Care Home, Nokoto Drive. Regardless of age or health condition, we welcome everyone to come and sing along with us.
"Enjoy quiet quality time bonding with your baby using massage, song and gentle playful movements to help ease wind and colic, encourage relaxation and sleep, sooth muscles, support weight gain and build positive emotional development"
Starting on 26th March 2019 we will be offering free baby massage sessions to parents and babies registered at the practice. Baby massage will be provided in blocks of 6 sessions at Redgate Medical Centre every Tuesday between 1 - 2 pm To book a place please speak to our Reception Team.
TAKE OUR PATIENT SURVEY
Social prescribing is a growing movement that connects people with a range of non clinical programmes, services and events in their local community. Here at Redgate we already provide a number of social prescribing activities for our patients and others within the community. This includes health walks, gardening groups, a singing group, pilates sessions and foot massage. We would be grateful if you would complete our brief survey about Social Prescribing, and what this means to you.
Feedback from this survey will enable the practice to identify areas on which to focus and potentially expand the services currently provided.
PLANTING BULBS IN THE COMMUNITY
Our volunteer gardeners joined forces last week with Sydenham Improvement Group to help repair the seating and plant bulbs outside Bridgwater College.
Our volunteer gardeners meet at Redgate Medical Centre every Tuesday at 12 noon and Thursday at 12 noon at Somerset Bridge. If you can spare an hour please pop along and give them a helping hand. We are really interested to receive your ideas on the design of the new garden at Somerset Bridge and what types of plants and shrubs you would like to see planted. You can leave your suggestions at Reception.
COMMUNITY GARDENING GROUP
Our Community Garden Group has successfully secured a small grant from Sedgemoor District Council's Coummunity Fund. The grant will enable our Volunteers to promote and expand the Gardening Group further.
Do you have an hour a week to spare?
Enjoy meeting people and sharing ideas?
Would like to take part in some light gardening (or would just like to sit and watch)
Then come and join our Gardening Group here at the Surgery Every Tuesday at 12 noon
Foot massage can manipulate muscles and other soft tissues to help improve circulation, relieve pain and induce overall relaxation.
Free weekly sessions with a qualified Reflexologist will be available at Redgate Medical Centre on Tuesday mornings starting from January 2018.
To book a place, please leave your contact details at Reception.
JOIN OUR COMMUNITY SINGING GROUP
Research suggests that singing can be good for both your physical health and mental well-being
There’s also research that suggests group singing has benefits if you have a long-term lung condition such as asthma, COPD or emphysema.
It can help reduce your feelings of being short of breath by strengthening the muscles you use when you breath and help you to feel more in control of your breathing. Singing can increase the strength of your voice, improve your posture, increase your lung capacity and boost your body’s response to infection.
Do you enjoy singing? Want to improve your breathing? Want to meet other people?
Sing along to folk songs, hits from the 60’s, Christmas carols
Come along, Join in! Have fun!”
We meet every Tuesday, 11 am - 12 noon, Stockmoor Lodge Care Home, Nokoto Drive, Bridgwater
EVENING AND WEEKEND GP SERVICES
You can now access appointments in the evening and at the weekend if you are registered at a practice in the Bridgwater or surrounding area. Patients who need to see a clinician in the evening or weekend can book an appointment by talking to the receptionist at this practice during opening hours.
In the Bridgwater and surrounding area the following practices are currently involved in this scheme:
Cannington Health Centre
Cranleigh Gardens Medical Centre
East Quay Medical Centre
North Petherton Surgery
Polden Medical Practice
Quantock Medical Centre
Redgate Medical Centre
Somerset Bridge Medical Centre
Taunton Road Medical Centre
Victoria Park Medical Centre
Appointments are available until 8pm on weekdays and on Saturday
For information on how to book these appointments please see the attached information. Improved Access - Frequently Asked Questions.
C-CARD SCHEME FOR YOUNG PEOPLE
Somerset Bridge and Redgate Medical Centres are now condom issue points. For more details of the C-Card Scheme please click on the link below
COMMUNITY GARDEN OFFICAL OPENING
On Tuesday 18th July 2017, Mayor and Mayoress Granter, Cllr Mike Cresswell, representatives of SASP, volunteer gardeners, medical centre staff and members of our Patient Participation Group joined us for the official opening of our Community Garden.
Volunteer patients and friends meet every Tuesday at the practice at 12.15 pm. If you are interested in getting involved in the group, please leave your details at Reception or just come along and join in. All gardening equipment is provided and we even provide liquid refreshment afterwards ! Even if you are not able to garden due to mobility problems we would still like to hear from you.
If you have any plants, cuttings, bulbs or potting compost that you are able to donate to the group please contact reception. We would be most grateful for anything you can spare.
HEARING AID BATTERIES
Redgate Medical Centre is now an official stockist of hearing aid batteries. Please enquire at Reception.
ONLINE SUPPORT FOR YOUNG PEOPLE
Free, safe and anonymous online counselling and support for young people aged 10-16 years. Click on link for details https://kooth.com/
MEDICATIONS FOR SELF CARE
Medicines for Self Care
SMS TEXT MESSAGE APPOINTMENT REMINDERS
Please let the receptionist know if in the future you would like to receive text message appointment reminders and will can update your records accordingly.
ONLINE PATIENT ACCESS
We have recently improved our patient online services to enable patients to book appointments online, order repeat prescriptions and view their summary care data within their medical record. To register to receive online services you will need to complete an application form available at reception or visit the Patient Access website www.patient.emisaccess.co.uk. For further information about Patient Access please read our Patient Information Leaflet.
PLEASE NOTE - THE PATIENT ACCESS SERVICE REPLACES OUR PREVIOUSLY PROVIDED SERVICE FOR ONLINE ORDERING OF REPEAT PRESCRIPTIONS AND APPOINTMENT BOOKING. YOU WILL THEREFORE NEED TO RE-REGISTER TO CONTINUE TO ACCESS THESE SERVICES.
Care Quality Commission Inspection Report
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our Practice underwent a CQC inspection in January this year and has been rated 'GOOD' in all areas. The formal report will be available to view on the CQC's website shortly.
Sport Relief 2016
A big THANK YOU to everyone who took part in this year's Sport Relief Mile and to those who braved the cold weather to come along and support our Walkers.
Join our Walking Group today
Way back in May 2015 we started a walking group at the practice. We now have 16 patients (plus friends, family) and a number of practice staff who come along on our walks which are held over a lunchtime on Wednesdays (every other week). People of all ages (16 to 89 years !!) have joined our walks, which we can adapt to suit individual needs and abilities.
To find out more information, please contact our Reception team.
Our fortnightly walks leave either Redgate or Somerset Bridge Medical Centre at 12.30 on Wednesdays.
BOOK YOUR BIRTHDAY ANNUAL REVIEW
Patients who have conditions such as diabetes, asthma, COPD, hypothyroidism, cardiovascular disease or high blood pressure now have a single review for all their long term medical problems each year in the month of their birthday. This will reduce the number of visits patients have to make to have their long term conditions monitored which we hope will be much more convenient. We would encourage you to contact the practice around the time of your birthday to book a Birthday Review appointment if this applies to you.
INTRODUCTION TO THE FRIENDS AND FAMILY TEST
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
Publishing results of the Friends and Family Test
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.
NEW PATIENT GROUP MEMBERS NEEDED
We are currently looking to expand the membership of our Patient Group. We would be particularly interested in recruiting representation from patients aged 18 - 40 and especially those who are parents of young children or teenagers. More information is available in the Patient Group area of this website. If you would be interested in finding out more about this group please contact the surgery.