ESSENTIAL STAFF TRAINING
The Practice will be CLOSED on Wednesday 12th February 2020, between 8 am and 1 pm for staff training.
What to do if you need to see or speak to a Doctor during this time:
- If you are suffering from a life-threatening emergency please dial 999 immediately
- If you need to see or speak to a Doctor urgently during this time, please telephone the practice on the usual number 01278 454560 (Redgate) or 01278 411520 (Somerset Bridge) and we will arrange for a member of the clinical team to call you back (within one hour) to assess your needs.
- If you wish to book or cancel a routine GP appointment or order a repeat prescription you can do this by visiting our website www.redgatemedicalcentre.co.uk or www.somersetbridgemc.co.uk
- The Pharmacy can provide clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
WUHAN NOVEL CORONAVIRUS - LATEST HEALTH ADVICE (27/01/20)
Wuhan novel coronavirus (WN-CoV) is a new respiratory illness that has not previously been seen in humans. The risk of getting the illness in the UK is low.
The symptoms of the virus are very similar to that of most flu-like illnesses and usually include:
- feeling tired
- difficulty breathing
- a high temperature
- a cough
The latest advice from NHS England is that anyone experiencing such symptoms who has recently returned from China or been in close contact with anyone who has should NOT attend GP practices or hospital departments. Instead they should contact NHS 111 to seek further advice. Our reception team have been instructed to ask patients who contact the Practice requesting an appointment with these symptoms about their recent travel history to ascertain whether or not it is appropriate for them to be invited into the Practice.
Further advice and information about Wuhan coronavirus can be found at
MERRY CHRISTMAS EVERYONE
From all the staff and our amazing Singing Group we wish you a Merry Christmas and a Happy Healthy New Year.
The surgery will close at 6 pm on Christmas Eve and re-open on Friday 27th December at 8 am. If you have a urgent medical problem during this time please call NHS 111.
Our Singing Group will be back in action at Stockmoor Lodge Care Home at 11 am on Tuesday 7th January 2020. Do come along and join us.
HOW LONG WILL MY INFECTION LAST?
At this time of year many people suffer with sore throats, coughs and simple colds. Antibiotics are only effective against bacterial infections, and colds are caused by viruses. Pharmacists can advise you on the best over-the-counter medicine to help relieve your symptoms.
A person with a cold can start spreading it from a few days before their symptoms begin until the symptoms have finished.
The best ways to avoid catching a cold are:
- washing your hands with warm water and soap
- not sharing towels or household items (like cups) with someone who has a cold
- not touching your eyes or nose in case you have come into contact with the virus – it can infect the body this way
- staying fit and healthy
The flu vaccine helps prevent flu but not colds. The chart below details how long the symptoms of viral infections usually last. If symptoms continue for more than 3 weeks, worsen, or you are concerned you should always consult your GP.
CHRISTMAS CAROLS AT THE SURGERY
SMS TEXT MESSAGE REMINDERS
We are pleased to announce that we now offer a free SMS text messaging service to patients. If you are aged 18 or over and have already provided your mobile telephone number to the practice you will now automatically receive important information by text message, including helpful reminders of the date and time of your next booked appointment.
If you are not sure whether you are registered for this free SMS text messaging service, then please speak to reception and ensure they have your correct mobile telephone details.
If you would prefer to OPT OUT of this service then please reply to the text received with the word 'STOP'.
TEDDY BEAR CLINIC - NASAL FLU VACCINATION
Don't forget to bring along your favourite Teddy Bear !
All children aged 2 or 3 on 31/08/2019 (with a date of birth between 1/9/15 and 31/08/2017) are eligible to receive a free nasal flu vaccine at the Surgery this year. To book an appointment in one of our dedicated Teddy Bear Clinic's please phone the surgery on 01278 454560 or ask at Reception.
Older children aged four to ten will receive their vaccination at School and catch up clinics will be arranged by the School for anyone that’s missed it.
Any child that is deemed as at risk (Asthma on steroid inhaler, kidney/heart/sig lung disease, cancer etc.) will be given their Flu vaccine here at the Surgery.
FLU VACCINATION CLINICS - DONT' DELAY BOOK YOURS TODAY !
Anyone over the aged of 65, carers, currently pregnant , have a weakened immune system and anyone with a long term health condition such as heart disease, respiratory disease or diabetes quality to receive a free vaccination.
CALL THE PRACTICE ON 01278 454560 TO BOOK YOUR APPOINTMENT AS SOON AS POSSIBLE.
NEW SERVICE: WEIGHT MANAGEMENT SUPPORT
Need help to lose weight? We can help you with dietary advice, meal planning tips, help with portion sizes, managing a food diary and a FREE Weigh-In.
Book an appointment with Kirsty or Katie today.
GARDEN/TEA PARTY - WEDNESDAY 28TH AUGUST 2019, 2-4 PM
To celebrate the wonderful work our Gardening Group volunteers have achieved at Redgate and Somerset Bridge Medical Centre, our Patient Participation Group (PPG) would like to invite you to a Garden-Tea Party. All proceeds from this year's event will go to support our chosen charity St Margaret's Somerset Hospice. We hope you can join us on Wednesday 28th August 2019, 2-4 pm. If you would like to donate cake(s), plants, fresh produce or an item for our Tea Party themed Hamper, please speak to a member of our reception team
WHEN SHOULD I WORRY?
Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy. It is not meant for children who have ongoing health problems such as asthma, heart, or kidney problems.
You should not rely on the advice in this leaflet for children who are less than 3 months old. Babies younger than this can respond differently to infections"
Download/print this booklet:
BBC DEMENTIA CHOIR
For those of you who didn't catch actress Vicky McClure's recent programme highlighting the impact singing can have on the brain of dementia sufferers, please see the link below. https://www.bbc.co.uk/news/stories-48124591
Our Singing Group meets every Tuesday morning at 11 am Stockmoor Lodge Care Home, Nokoto Drive. Regardless of age or health condition, we welcome everyone to come and sing along with us.
NEW SERVICE: BABY MASSAGE
"Enjoy quiet quality time bonding with your baby using massage, song and gentle playful movements to help ease wind and colic, encourage relaxation and sleep, sooth muscles, support weight gain and build positive emotional development"
Starting on 26th March 2019 we will be offering free baby massage sessions to parents and babies registered at the practice. Baby massage will be provided in blocks of 6 sessions at Redgate Medical Centre every Tuesday between 1 - 2 pm To book a place please speak to our Reception Team.
TAKE OUR PATIENT SURVEY
Social prescribing is a growing movement that connects people with a range of non clinical programmes, services and events in their local community. Here at Redgate we already provide a number of social prescribing activities for our patients and others within the community. This includes health walks, gardening groups, a singing group, pilates sessions and foot massage. We would be grateful if you would complete our brief survey about Social Prescribing, and what this means to you.
Feedback from this survey will enable the practice to identify areas on which to focus and potentially expand the services currently provided.
WE ARE RECRUITING - JOIN OUR TEAM
We currently have vacancies for a Salaried GP/Partner and and Advanced Nurse Practitioner. For further details please visit our Staff Vacancies page.
PLANTING BULBS IN THE COMMUNITY
Our volunteer gardeners joined forces last week with Sydenham Improvement Group to help repair the seating and plant bulbs outside Bridgwater College.
Our volunteer gardeners meet at Redgate Medical Centre every Tuesday at 12 noon and Thursday at 12 noon at Somerset Bridge. If you can spare an hour please pop along and give them a helping hand. We are really interested to receive your ideas on the design of the new garden at Somerset Bridge and what types of plants and shrubs you would like to see planted. You can leave your suggestions at Reception.
ARE YOU PREPARED FOR WINTER ?
Very often we are not prepared for difficulties that arise over the winter months and this can create a lot of stress that could be avoided with a bit of planning ahead. Click on the link Are You As Prepared as You Could Be? to view our helpful planning leaflet for some helpful and tips to avoid the stresses of winter.
FLU VACCINATION CLINICS
Foot massage can manipulate muscles and other soft tissues to help improve circulation, relieve pain and induce overall relaxation.
Free weekly sessions with a qualified Reflexologist will be available at Redgate Medical Centre on Tuesday mornings starting from January 2018.
To book a place, please leave your contact details at Reception.
JOIN OUR COMMUNITY SINGING GROUP
Research suggests that singing can be good for both your physical health and mental well-being
There’s also research that suggests group singing has benefits if you have a long-term lung condition such as asthma, COPD or emphysema.
It can help reduce your feelings of being short of breath by strengthening the muscles you use when you breath and help you to feel more in control of your breathing. Singing can increase the strength of your voice, improve your posture, increase your lung capacity and boost your body’s response to infection.
Do you enjoy singing? Want to improve your breathing? Want to meet other people?
Sing along to folk songs, hits from the 60’s, Christmas carols
Come along, Join in! Have fun!”
We meet every Tuesday, 10.30-12 noon, Stockmoor Lodge Care Home, Nokoto Drive, Bridgwater
PATIENT GROUP NEWSLETTER
Read our latest Patient Group Newsletter (Autumn 2017)
PATIENT TRANSPORT - HAVE YOUR SAY
NHS organisations across the South West have decided to work together to develop a consistent approach on the use of NHS-funded patient transport (PTS)* . Policies are being reviewed to try to ensure equality of access and that limited resources are available to support those who truly need them.
To help us do this we need your views. Would you please click on the link below and complete the electronic survey. It should only take 5 – 10 minutes.
CARERS' VOICE SOMERSET - newsletter
WORLD MENTAL HEALTH DAY
This year's World Mental Health Day takes place on Tuesday 10th October 2017
Key facts on young people’s mental health:
- 1 in 10 young people have a diagnosable mental health condition – that’s 3 pupils in every classroom
- 70% of young people with experience of mental health problems do not have proper interventions at a sufficiently early age
- It’s estimated that half of all mental health problems will emerge before the age of 14
Find shelf help in your local library
http://reading-well.org.uk Reading Well for young people recommends expert endorsed books about mental health, providing 13 to 18 year olds with advice and information about issues like anxiety, stress and OCD, and difficult experiences like bullying and exams.
Life can be difficult. One in four of us experience mental health problems at some point in our lives, and most people have some personal internal challenges they would like to tackle. The Creative Wellbeing Day at Bridgwater Arts Centre on Tuesday 10 October sets out to explore creative ways to look after our mental and emotional health. During the day from 10am to 5pm, there is an open invitation to try singing, gardening, music, knitting, drama, carpentry, storytelling, writing, yoga, painting, and enjoy talks and therapies. It’s all for free and people are welcome to drop in and out at any point.
Creative Wellness Day Programme of events
IN CHARLEY'S MEMORY - MENTAL HEALTH SUPPORT FOR YOUNG PEOPLE
The Practice has recently teamed up with the In Charley's Memory charity to host regular counselling services and Drop-In Sessions at the practice for anyone aged 11-25 years old. To find out more details go to http://www.incharleysmemory.org.uk/
EVENING AND WEEKEND GP SERVICES
You can now access appointments in the evening and at the weekend if you are registered at a practice in the Bridgwater or surrounding area. Patients who need to see a clinician in the evening or weekend can book an appointment by talking to the receptionist at this practice during opening hours.
In the Bridgwater and surrounding area the following practices are currently involved in this scheme:
Cannington Health Centre
Cranleigh Gardens Medical Centre
East Quay Medical Centre
North Petherton Surgery
Polden Medical Practice
Quantock Medical Centre
Redgate Medical Centre
Somerset Bridge Medical Centre
Taunton Road Medical Centre
Victoria Park Medical Centre
Appointments are available until 8pm on weekdays and on Saturday
For information on how to book these appointments please see the attached information. Improved Access - Frequently Asked Questions.
C-CARD SCHEME FOR YOUNG PEOPLE
Somerset Bridge and Redgate Medical Centres are now condom issue points. For more details of the C-Card Scheme please click on the link below
COMMUNITY GARDEN OFFICAL OPENING
On Tuesday 18th July 2017, Mayor and Mayoress Granter, Cllr Mike Cresswell, representatives of SASP, volunteer gardeners, medical centre staff and members of our Patient Participation Group joined us for the official opening of our Community Garden.
Volunteer patients and friends meet every Tuesday at the practice at 12.15 pm. If you are interested in getting involved in the group, please leave your details at Reception or just come along and join in. All gardening equipment is provided and we even provide liquid refreshment afterwards ! Even if you are not able to garden due to mobility problems we would still like to hear from you.
If you have any plants, cuttings, bulbs or potting compost that you are able to donate to the group please contact reception. We would be most grateful for anything you can spare.
DONATION RECEIVED BY THE PRACTICE
Dr Hynes and members of the reception team receiving a donation from the family of the late Mr Brian Blewett. This very kind donation has been used to purchase additional pulse oximeters for the practice, which are used to measure patients' oxygen saturation levels.
HEARING AID BATTERIES
Redgate Medical Centre is now an official stockist of hearing aid batteries. Please enquire at Reception.
ONLINE SUPPORT FOR YOUNG PEOPLE
Free, safe and anonymous online counselling and support for young people aged 10-16 years. Click on link for details https://kooth.com/
MEDICATIONS FOR SELF CARE
Medicines for Self Care
MENINGITIS VACCINATION PROGRAMME FOR STUDENTS
The national Meningitis vaccination programme is being delivered to teenagers and first-time university students to protect them against developing meningitis or septicaemia. Older teenagers and university students are at high risk of infection because many of them mix closely with lots of new people, some of whom may unknowingly carry the meningococcal bacteria. The highest risk of meningitis is in the first year of university, particularly the first few months. In the next few weeks we will be contacting all registered teenagers born between 1st September 1998 and 31st August 1999 to offer them vaccination before they leave for University or College. Please contact the surgery and book an appointment with the practice nurse to receive your vaccination. Even if you have already received vaccination against meningitis C during school years 8 or 9, you still need to be vaccinated against meningitis ACWY.
Click link to Patient Information leaflet
ROYAL BRITISH LEGION - ADMIRAL NURSES
Click link for the Admiral Nurse Newsletter
SMS TEXT MESSAGE APPOINTMENT REMINDERS
Please let the receptionist know if in the future you would like to receive text message appointment reminders and will can update your records accordingly.
Our Introduction to Pilates sessions have proved extremely popular and we are now running two sessions every Wednesday at the practice from 1-2 pm and 2-3 pm. Through gentle exercise Pilates aims to strengthen the body in an even way, with particular emphasis on core strength to improve general fitness and wellbeing. Pilates has something to offer people of all ages and levels of ability and fitness, from beginners to elite athletes. There are many reports on the health benefits of pilates. There's some evidence that pilates can provide pain relief to people with non-specific lower back pain, and as it is classed as a muscle-strengthening activity, can help you maintain a healthy weight. To find out more information, please leave your contact details at Reception.
SIGN UP FOR WALKING FOOTBALL
In partnership with Somerset Activity & Sports Partnership (SASP) the practice has helped to establish a Walking Football group who meet every Wednesday morning, 11.15, am at Sydenham Community Centre, Parkway, Bridgwater. This activity is designed to help people keep an active lifestyle regardless of age, as well as getting those back playing football who had to stop due to injuries. To take part you need a pair of trainers, wear loose layered clothing (as this event will take place outside) and take a drink along with you.
TELEPHONE TRIAGE FOR URGENT CARE
New: Online Patient Access
We have recently improved our patient online services to enable patients to book appointments online, order repeat prescriptions and view their summary care data within their medical record. To register to receive online services you will need to complete an application form available at reception or visit the Patient Access website www.patient.emisaccess.co.uk. For further information about Patient Access please read our Patient Information Leaflet.
PLEASE NOTE - THE PATIENT ACCESS SERVICE REPLACES OUR PREVIOUSLY PROVIDED SERVICE FOR ONLINE ORDERING OF REPEAT PRESCRIPTIONS AND APPOINTMENT BOOKING. YOU WILL THEREFORE NEED TO RE-REGISTER TO CONTINUE TO ACCESS THESE SERVICES.
Care Quality Commission Inspection Report
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our Practice underwent a CQC inspection in January this year and has been rated 'GOOD' in all areas. The formal report will be available to view on the CQC's website shortly.
Sport Relief 2016
A big THANK YOU to everyone who took part in this year's Sport Relief Mile and to those who braved the cold weather to come along and support our Walkers.
Bridgwater Carers Support Group
Redgate Medical Centre is proud to announce that it will be the new host venue for the Bridgwater Carers Support Group. The Group who are supported by Compass Carers meet on the 4th Thursday in the month from 10 am - 12 noon, so why not pop along for a cup of coffee and chat with other carers.
Join our Walking Group today
Back in May 2015 we started a walking group at the practice. We now have 16 patients (plus friends, family) and a number of practice staff who come along on our walks which are held over a lunchtime on Wednesdays (every other week). People of all ages (16 to 89 years !!) have joined our walks, which we can adapt to suit individual needs and abilities.
To find out more information, please contact our Reception team.
Our fortnightly walks leave either Redgate or Somerset Bridge Medical Centre at 12.30 on Wednesdays.
BOOK YOUR BIRTHDAY ANNUAL REVIEW
Patients who have conditions such as diabetes, asthma, COPD, hypothyroidism, cardiovascular disease or high blood pressure now have a single review for all their long term medical problems each year in the month of their birthday. This will reduce the number of visits patients have to make to have their long term conditions monitored which we hope will be much more convenient. We would encourage you to contact the practice around the time of your birthday to book a Birthday Review appointment if this applies to you.
INTRODUCTION TO THE FRIENDS AND FAMILY TEST
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
Publishing results of the Friends and Family Test
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.
NEW PATIENT GROUP MEMBERS NEEDED
We are currently looking to expand the membership of our Patient Group. We would be particularly interested in recruiting representation from patients aged 18 - 40 and especially those who are parents of young children or teenagers. More information is available in the Patient Group area of this website. If you would be interested in finding out more about this group please contact the surgery.