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Birthday Annual Review

From April 2014 we will be changing the way we manage patients with long term health conditions.      Patients who have conditions such as diabetes, asthma, COPD, hypothyroidism, cardiovascular disease or high blood pressure will have a single review for all their long term medical problems each year in the month of their birthday .  This will reduce the number of visits patients have to make to have their long term conditions monitored which we hope will be much more convenient.  We would encourage you to contact the practice around the time of your birthday to book a Birthday Review  appointment if this applies to you.

Transferring from the old system to a birthday review system is going to be challenging and may result in some patients being seen earlier or later than they initially expected.  The doctors would like to thank all their patients for their support whilst we are implementing these changes

 

Safety Pledges

 

Harnessing the commitment of staff across the NHS in England to make care safer.

 

Our vision is for the whole NHS to become the safest healthcare system in the world, aiming to deliver harm free care for every patient every time. This means taking all the activities and programmes that each of our organisations undertake and aligning them with this single common purpose.

Sign up to Safety has an ambition of halving avoidable harm in the NHS over the next three years and saving 6,000 lives as a result.

Sign up to Safety aims to delive harm free care for every patient, every time, everywhere. It champions openness and honesty and supports everyone to improve the safety of patients. The outcome of this CQUIN is:

  • Practices sign up to the sign up to safety campaign and its ethos.
  • To increase incident reporting and learning from incidents in Primary Care i.e. general, clinical, non clinical and medication incidents.
  • To learn from service users feedback including the friends and family test.
  • Publish 'you said we did outcomes                                                                                                                        

Redgate Medical Centre has signed up to this national campaign to commit to setting out actions they will undertake in response to the following five pledges:

1.Putting safety first. Commit to reduce avoidable harm in the NHS by half and make public our locally developed goals and plans


We will ...

  • Increase incident reporting and learning from clinical (including medicines incidents) and non-clinical incidents.
  • Support learning from user feedback (including Friends and Family Test)

 

2. Continually learning. Make our organisation more resilient to risks, by acting on the feedback from patients and staff and by constantly measuring and monitoring how safe our services are

We will...

  • As a multidisciplinary team we will discuss all relevant complaints, near misses and significant events on a monthly basis and address issues without delay.
  • We will report incidents in line with our protocols. 
  • We will undertake an annual review of issues identified to ensure that any safety issues have been addressed and reported.  We will share our knowledge with our practice team and Somerset CCG

3.  Being honest. Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong

We will....

Incident reporting, where patients are affected:

  • Under the “Duty of Candour” we will always discuss openly and honestly with patients and their families any incidents that may affect them
  • We will discuss the outcomes of any investigation and inform them of any changes that have been made to prevent a similar incident occurring in the future

4.  Collaborating.  We will work with other practices in the Bridgwater Bay Health Federation to support shared learning and will seek to consider our pledges in all discussions with service commissioners and other providers that we work jointly with. 

We will ...

  • work with commissioners to ensure that safety incidents are identified and reported for onward sharing with the wider primary care network

5. Being supportive. Help our people understand why things go wrong and how to put them right.

Give them the time and support to improve and celebrate progress

We will ...

  • We will establish a no-blame culture throughout our organisation, have clear processes for reporting incidents and ensure that everyone knows how to raise safety concerns.
  • Continue to discuss within the Practice if things go wrong and what could be done to put them right, with sufficient support and training for staff if necessary.
  • Review any progress made and ensure people are aware of improvements in a positive way.

  The results of our Patient Safety Score Survey were reviewed with staff and the following action plan agreed:

Patient Safety Score Survey Action Plan



 
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